Refund policy

Your right to cancel

You can cancel your order for any reason within 14 days, starting the day after your watch arrives. If you order more than one watch and they arrive on different days, the 14 days start the day after the last one arrives.

You do not need to give a reason. You can also cancel before it arrives.

How to cancel

Send us a clear message through the Contact page to say you want to cancel.

You can use the model cancellation form below, but you do not have to.

Sending it back

Send the watch back within 14 days of telling us you want to cancel.

We will tell you where to send it.

If you cancel, you pay the cost of posting the watch back to us.

Your refund

We will refund you without undue delay, within 14 days of getting the watch back or receiving proof you sent it, whichever is sooner.

Your refund includes the standard £2.99 delivery charge.

We may wait until we have the watch back, or proof you sent it, before refunding.

If you cancel before your watch is posted, we will refund you within 14 days of you telling us.

We will use the same payment method you used to pay.

Please take reasonable care of the watch while you have it.

We may reduce your refund only for loss in value caused by handling beyond what is needed to check the watch's nature, features and working order.

Faulty or not as described

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

If your watch is faulty or not as described, contact us through the Contact page.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: My Wooden Watch

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.